Heart cake

Cancellation Policy

• More than 6 hours before experience: Cancellation with 90% Refund
• 2 hours to 6 hours before experience time: Cancellation with 50% Refund
• Less than 2 hours before experience: No Refund on Cancellation
• No Cancellation is possible for experiences booked for 13th and 14th February as these are Valentine's Special Packages.

Reschedule Policy

• More than 6 hours before experience: Rescheduling at Zero Fee
• 2 hours to 6 hours before experience time: Rescheduling at 20% Fee
• Less than 2 hours before experience: Rescheduling on case to case basis
• No Re-Schedule possible for experiences booked for 13th and 14th February as these are Valentine's Special Packages.

Other Info

• Cake and Bouquet cannot be cancelled on same day of your experience.
• In case fish dies within 3 days of delivery date, replacement will be done within 48 hours of your complaint. No replacement after 3 days.
• To officially cancel or reschedule reply to the booking confirmation email saying "I wish to cancel my gift, please initiate the cancellation process" or "Kindly reschedule my booking to XX.YY.ZZ date or to a later date"
• In case of a complaint notice must be given to CherishX within 24 hours of product delivery