Payments, Cancellations & Refunds Policy

Last updated: 2025

Thank you for choosing CherishX for your special occasion

We believe in offering a seamless decoration booking process, so CherishX keeps costs transparent and upfront.

Pay As You Like

CherishX does not store private information like card numbers, UPI - IDs, or CVV numbers for customer data privacy. We use trusted payment gateways like Razorpay, Paytm etc., so you can pay safely. Your information security matters! :)

Reschedule policy

Despite our best efforts to plan, uncertainty will always exist! In case of unforeseen events, we are open to rescheduling. But we have some rules to abide by:

1. Rescheduling Requests:

   To reschedule, you can contact our customer support through email, phone number or whatsapp chat. You should communicate this to us at least 24-48 hours prior to your booked slot. This helps us to make changes smoothly.

2. Alternate slot booking:

   Rescheduled events are always subject to our availability. While we are more than happy to consider new dates, we can only confirm based on our existing commitments. Our team will contact you to confirm the proposed timings and dates for a smoother experience.

3. Rescheduling fees:

   Every booking you make with CherishX involves behind-the-scenes planning, coordination, and some fixed expenses in advance. If you reschedule at the last minute, it affects our efforts. We may charge a fee if you reschedule within 48 hours of the slot start time. The cost will be communicated to you clearly before finalizing an alternate date and time slot.

4. Fair use of rescheduling:

   While we have a policy of rescheduling, we encourage our clients to use this policy fairly.

5. We Value Transparency:

   To draw curtains on our rescheduling policy, one thing that remains constant is our customer centric support. Our team at CherishX will maintain transparent communication with you through and through! You will receive revised details in your email or WhatsApp!

Cancellations and Refunds

To cancel your booking, you can drop us a message -

• By email: contact@cherishx.com
• By WhatsApp: +919289571223
• Call customer care : 8081833833, 8010679679

Cancellation policy varies from product to product. So, please check the cancellation policy on the product/experience page.

Returns and reviews

All of our products are purely service-based. So we take no returns. But if you feel our service was not up to the mark, we welcome your reviews. Contact us at contact@cherishx.com, and our team will provide a suitable solution depending on the case!