Big Cute Friend

Cancellation Policy

• More than 24 hours before experience: Cancellation with 90% Refund
• 6 hours to 24 hours before an experience: Cancellation with 50% Refund
• Less than 6 hours before experience: No Refund on Cancellation
• No Cancellation is possible for experiences booked for 13th and 14th February as these are Valentine's Special Packages.

Reschedule Policy

• More than 24 hours before experience: Rescheduling at Zero Fee
• 6 hours to 24 hours before experience: Rescheduling at 20% Fee
• Less than 6 hours before experience: No Rescheduling
• No Cancellation is possible for experiences booked for 13th and 14th February as these are Valentine's Special Packages. No Re-Schedule possible for experiences booked for 13th and 14th February as these are Valentine's Special Packages.

Other Info

• Cake and Bouquet cannot be cancelled on same day of your experience.
• If there is a complaint notice must be given to CherishX within 2 hours of experience delivery time.
• To officially cancel or reschedule an experience kindly reply to booking confirmation email saying "I want to cancel my experience, please initiate the cancellation process" or "Kindly reschedule my experience to XX.YY.ZZ date or to a later date"